I turn operational complexity into decisions that move.

Connected CRM and operational data to give leadership a coherent view of customer experience performance.

• Reconciled Salesforce data with disconnected internal systems and established shared identifiers across sources.
• Directed reports, dashboards, KPI tracking, and OKR visibility for management teams.
• Translated research across systems into clearer decisions for the board and operating leaders.

Turned global talent data into an operating system for senior leadership while developing the next generation of analysts.

• Developed a Talent Operations dashboard in Oracle Analytics Cloud by connecting multiple complex data sources.
• Led analysts and coached three data science interns through high-impact analytical work.
• Automated existing reports, eliminating manual reporting effort and reducing human error.
• Established a clean, documented data strategy for KPI, dashboard, and report generation.

Combined forecasting, visualization, and executive storytelling to improve commercial decisions across global markets.

• Created an interactive sales dashboard that contributed to 3% year-over-year global sales growth.
• Built standardized dashboards and what-if scenarios with MicroStrategy and SQL.
• Forecast promotions, events, and vacations using historical data and regional behavior.

Built the foundation for an analytics career through service performance, customer experience, and operational reporting.

• Developed and maintained Tableau dashboards for Finance and HR.
• Analyzed global shared-services performance, KPIs, SLAs, and customer experience.